Privacy Policy


Privacy Policy

1.Compliance with Australian Privacy Principles

1.1 Ja’dore La Robe Pty Ltd ACN 650 399 330 (Ja’Dore) respects and acknowledges the importance of privacy. Ja’dore complies with the Australian Privacy Principles (APP) as contained within the Privacy Act 1988 (Cth) (Act), when collecting, using, disclosing and managing your personal information.

1.2 This Privacy Policy contains information in relation to our management of your personal information in accordance with the APP.

1.3 For the purposes of this Privacy Policy, the term “personal information” has the meaning given to it in the Act.

2. Use of personal information

2.1 Ja’dore may collect and use your personal information for a variety of reasons, which may include but is not limited to the following:

  • to process any order you request from Ja’dore;
  • to confirm and track any order you place with Ja’dore;
  • to send you a post-transaction request for a review of the product(s) you have purchased from Ja’dore;
  • to perform/execute your requested purchase/sale from Ja’dore;
  • to process your request in relation to any customisation or design to any provided by Ja’dore;
  • to process any request for an appointment with Ja’dore;
  • to add you to the Ja’dore mailing list;
  • to detect security issues and prevent fraud on the Ja’dore website;
  • to request feedback on your experience with Ja’dore;
  • to share/publish your photo on Ja’dore social media channels (with your consent);
  • to provide you with support in relation to the Ja’dore website;
  • to enable you to access and the Ja’dore website;
  • to complete your requested transactions, to verify the existence of and any conditions attached to your accounts or to assist with a transaction;
  • to process transactions and send notifications about your transactions;
  • confirming your identity for the purposes of anti-money laundering and counter-terrorism laws;
  • to manage and minimise risks and identify or investigate fraud and/or other illegal activities;
  • responding to your enquiries which include the processing of complaints made to Ja’dore;
  • the resolution of disputes, collection of fees and troubleshooting problems;
  • enforcement of our terms and conditions;
  • deliver targeted marketing and various other notices and promotional communications based on your selected communication preferences;
  • facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards in relation to same;
  • in the performance of data analytics to improve our website and your experience with Ja’dore;
  • to analyse trends in your visits to the Ja’dore website;
  • to gather demographic information based on the visits to the Ja’dore website;
  • protecting Ja’dore and its assets (including against fraud) and selling Ja’dore assets (including any assignment of debts);
  • enforcing Ja’dore’s rights (including undertaking debt collection) in connection with the Ja’dore website;
  • monitoring data, usage, records and statistics derived from your use of the website for the furtherance of Ja’dore’s business, for general market research and to be disclosed to third parties in relation to the aforementioned;
  • to contact you through the use of various means e.g. telephone, text (SMS) or email messaging, advertising through our website, third-party websites, mail, and/or any other means as authorised by our terms and conditions;
  • Ja’dore’s business development, including sending of updates and publications;
  • to manage and deliver contextual and behavioural advertising;
  • to improve and personalise our website and to learn about your level of satisfaction to ensure client satisfaction throughout the future of the website;
  • auditing and managing the use of Ja’dore’s website; or
  • in order for Ja’dore to comply with legal and regulatory obligations.

2.2 You may withdraw your consent to receive marketing materials from Ja’dore by contacting our Privacy Officer, details of which are contained within this Privacy Policy.

3. Collection of personal information

3.1 Ja’dore collects personal information through a variety of methods, which may include the following:

  • directly from you;
  • through your access and use of Ja’dore’s website;
  • through your access and use of Ja’dore’s software or other platforms commissioned by Ja’dore for the hire/sale of goods;
  • through your access of surveys commissioned by Ja’dore;
  • when you subscribe to receive information from Ja’dore;
  • when you communicate with Ja’dore, by email, post or otherwise;
  • through publicly available information;
  • financing providers with which Ja’dore offer financing for purchases, and financial service providers used when processing your payments; or
  • through a social media account(s) which you use to create or log into Ja’dore’s website,.

3.2 In the event that Ja’dore is unable to obtain personal information from you as outlined above, this may result in Ja’dore being unable to provide you with access to website (including any updates) or marketing material.

4. Types of personal information and storage

4.1 The type of personal information that Ja’dore may hold includes the following:

  • identification information including your name, date of birth, gender, phone number, address, email address, and other contact information;
  • data necessary to process your payment if you make a purchase;
  • your profile data – interests, favourites, wish lists or preferences;
  • registration information including an email address, username and password;
  • your approximate physical location of the devices you use to access our website;
  • your IP address and other device identifiers, including mobile advertising identifiers;
  • your transaction history, including details of any products purchased from Ja’dore, or that you have enquired about;
  • aggregate, anonymous, or de-identified non-personal data;
  • any other information provided by you in using Ja’dore’s websites; and
  • other information that helps us to identify you or helps us to provide or improve our website.

4.2 Ja’dore may collect various financial information such as the full bank account details or credit card numbers that you link to your account with us.

4.3 The personal information referred to in clause 4.1 above may be held by Ja’dore in both hardcopy files and also in an electronic form.

5. Disclosure of personal information

5.1 Ja’dore may be required to disclose your personal information to the following third parties:

  • external service providers so that the third party can carry out the service that they have been engaged by Ja’dore for;
  • our partners and the suppliers and service providers who help with our business operations including in relation to fraud prevention, identity verification, payment collection, marketing, customer service, and technology services;
  • third parties who have instructed us to provide goods and/or services;
  • organisations that provide applications, websites, services, goods, software, programs used by Ja’dore;
  • third parties that may provide Ja’dore with marketing or analytics reports;
  • organisations that help identify illegal activities and prevent fraud;
  • our professional advisors, including our accountants, lawyers, business advisors and consultants;
  • organisations and/or individuals that Ja’dore intends on entering negotiations with for any merger, sale of assets, financing, acquisition of all or a part of Ja’dore’s business; or
  • any legal industry regulatory body in any of the states, territories and jurisdictions that Ja’dore operates in.

5.2 Ja’dore may be required to disclose your personal information in order to respond to subpoenas, court orders, or to investigate, prevent, defend against, or take action regarding violations of our terms and conditions, illegal activities, suspected fraud, or situations involving potential threats to the legal rights or physical safety of any person or the security of our network, customers/users or services.

5.3 If you purchase goods and services from Ja’dore using our website, our third-party payment processor will collect the billing and financial information it needs to process your charges. This may include your name, address, e-mail address, and financial information. Ja’dore’s payment processors do not share your financial information with Ja’dore, but they may share non-financial information with us related to your purchases, including your name, address, and the goods purchased.

5.4 When you access our website on a connected third-party application or platform (including, but not limited to, Facebook, Instagram, Apple or Google), any purchases you make will be processed by that third-party application and subject to that third-party application’s terms of service and privacy policy. For these purchases, Ja’dore does not receive your financial information, but may receive non-financial information related to your purchases, including your name, address, the goods purchased and your approximate physical location.

5.5 Where the Act permits, Ja’dore may also disclose personal information to third party suppliers and service providers located overseas for some of the purposes listed above.

6. Cookies

6.1 Cookies are used by Ja’dore in order to maximise and enhance our user experience.

6.2 When accessing Ja’dore’s website, small files of data may be placed on your device that enable Ja’dore to recognise you as a Ja’dore customer each time you return to our website. As a result of these cookies, you avoid the need to keep inputting your information throughout a session and may have these details auto filled when you visit the website. In addition, these cookies enable Ja’dore to ascertain information regarding what web pages you visit and how regularly, enabling us to make our websites and platforms increasingly user friendly and to target advertising to content that you may be interested in.

6.3 You are free to decline the cookies in which Ja’dore utilises and can disable them through your web browser.

7. Protection of personal information

7.1 Ja’dore will take all reasonable steps to ensure that your personal information is properly protected from misuse, loss, unauthorised access, modification or disclosure.

8. Access to Privacy Policy

8.1 This Privacy Policy is publicly available, free of charge through Ja’dore’s website.

9. Change to Privacy Policy

9.1 This Privacy Policy may change from time to time as required by Ja’dore in order to reflect legislative and other changes.

10. Accessing and requesting correction of Personal Information

10.1 To access, seek or request personal information that Ja’dore holds about you, please contact us at:

The Privacy Officer

Joanne Abboud

[email protected]

(02) 9807 2424

10.2 In the event that access to personal information is requested, Ja’dore will endeavour to respond to that request as soon as reasonably practicable if and to the extent required by the applicable law.

10.3 If Ja’dore is unable to give you access, or if Ja’dore declines to amend your personal information, Ja’dore will issue a written notice that describes our reasoning for doing so. Ja’dore notes that before providing you with any personal information Ja’dore will be required to verify your identity.

10.4 Ja’dore reserves the right to make an administrative charge to you if it is required, to provide you with access to personal information as outlined in clauses 11.1 and 11.2 above.

11. Resolving your concerns

11.1 If you wish to make a complaint regarding that way in which Ja’dore manages your personal information, or that you feel that Ja’dore has fallen short of the required standards set by the Act, please prepare your complaint in writing and supply it to The Privacy Officer.

11.2 A written acknowledgement of your complaint will be provided within 7 days, and Ja’dore will attempt to have your concern resolved within 30 days of receipt of your complaint.

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